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Help & FAQ

Help & Frequently Asked Questions
Payment
How do I pay with a credit card?
I don't have a credit card; how can I buy your products?
Can I pay with my debit card?
How do I pay with an Interac Email Money Transfer (EMT)?
Do I have to pay tax?

How do I change or cancel my order?
Do you have a store that I can visit in person?
An item or size is Sold Out, will you be restocking it?
Can you alter a dress for me?

Shipping questions - click here to visit our Shipping page
How do I track my order?
When will my order be shipped?
How will my order to arrive?
What happens if Canada Post cannot deliver my package?

Returns and Exchanges questions - click here to visit our Returns and Exchanges page

Privacy questions - click here to see our Privacy Policy
Conditions of Use - click here to see our Conditions of Use

How do I pay with a credit card?
After you confirm your checkout at Dress911.com, you will be brought to Paypal's secure website to enter your credit card information. You do not require a Paypal account. Below is a step by step process to complete the credit card payment.

Step 1: Select 'Pay With Credit Card'

Step 2: Enter your credit card information including the security code located on the back of the card as shown below and then click "Review Order and Continue". The address on the screen must match the billing address of the credit card or the payment will be rejected.



Step 3: Review your order and click 'Pay Now' and your payment will be processed.
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I don't have a credit card. How can I buy your products?
If you don't have a credit card you can pay by Interac Email Money Transfer (EMT), which is available to anyone in Canada who has an online banking account. We also accept payment from Paypal.
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Can I pay with my debit card?
Canadian customers cannot pay with debit card but can pay with an Interac Email Money Transfer (EMT). USA customers can use their debit card as a payment method through Paypal.
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How do I pay with an Interac Email Money Transfer (EMT)?
1. Select the payment method of Interac Email Money Transfer (EMT) and checkout with your item(s).
2. Go to your online bank account under the "Transfers" page or "Bill Payments" page depending on your bank.
3. Click the link for Interac Email Money Transfer.
4. Add me as a recipient: Lana Mugford
5. Add our email address: info@dress911.com
6. And then send an EMT for the order total
7. It will ask you to set up a security question and answer, email us the answer once completed.
If you need more help just give us a call or send us an email.
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Do I have to pay tax?
All Canadian customers have to pay GST or HST as indicated below. USA customers do not have to pay tax.
Alberta 5% Newfoundland 13% Quebec 5%
British Columbia 5% Nova Scotia 15% Saskatchewan 5%
Manitoba 5% Ontario 13% Nunavut, NWT 5%
New Brunswick 13% PEI 14% Yukon 5%
How do I change or cancel my order?
To cancel or change your order, please email or call us as soon as possible.
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Do you have a store that I can visit in person?
Customers are welcome to come by our warehouse location in London, ON, where items can be tried on and purchases, returns, and exchanges can be processed.  We are open Monday, Tuesday, Wednesday and Sunday from 10-4, and Thursday to Saturday 10-6. Cash, credit and debit cards are accepted. #1-30 Pacific Crt. (near Dundas/Clarke), London.
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An item or size is Sold Out, will you be restocking it?
Items sold out are usually not restocked. If we know that restock is coming we will indicate so in the product information.
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Can you alter a dress for me?
We are unable to alter a dress in any way.
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How do I track my order?
When your order is shipped you will receive a confirmation email from Canada Post with your tracking information. If you do not see this email in your inbox look inside your junk email folder as it may have been caught by email filters.
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When will my order be shipped?
Orders received by 12:00pm(EST) will be sent out the same day, excluding Saturday, Sunday and holidays. Orders received after 12:00pm will be sent out the next business day.
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What happens if Canada Post cannot deliver my package?
If your package cannot be delivered because you have an incorrect or incomplete shipping address within Canada(examples: wrong postal code or not including the apartment number), or if you refuse the package, Canada Post will return the package to us and bill us the cost. Once received, we will issue a refund for the item returned and deduct $7 + tax for the return shipping fee(note: we do not refund shipping charges). We will notify you if a package is undeliverable and returned to us. You may check out again, but must correct the addressing error.
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How will my order arrive?
All orders are sent by Canada Post. In most cases, Canada Post will leave the package in your mailbox or on your doorstep(if applicable). If you do not want the package left please write "Do not safe drop" in your order notes when checking out. If you do not want the package delivered to your shipping address and prefer to pick it up at the local Canada Post postal outlet, please write "Card for pickup" in your order notes. You can also request a signature in the order notes.
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DRESS 911 LTD. is a BBB Accredited Business. Click for the BBB Business Review of this Clothing - Retail in London ON
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