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Returns & Exchanges

Sometimes things don't work out as expected when ordering online; we've all been through it at one time or another. Our highest concern is that you're happy with your purchase, if not, return it.
We promise to do our best to keep you happy and looking good!

Canadian Customers - Refunds
  1. Circle on your invoice the item(s) that you are returning.
  2. Send the unworn/unaltered item(s) to us back within 14 days (meaning get into the mail within 14 days after you received your order, it doesn't matter how long it takes for the dress to be delivered back to us). Simply attach our Prepaid Return Shipping Label (free to use) that we provided to your box or envelope and drop it off at any Canada Post mailbox or postal outlet. We do not refund the original shipping charge to send your package to you. Remember to write down the return tracking number for your own records. You can also use your own shipping method to return the item(s) but only at your own expense. Refunds are processed within five business days of receipt. When packaging the items you are returning, please place items in original or appropriate packaging and seal the box or envelope securely.
  3. Exceptions: Jewellery and leggings cannot be returned. Items returned that are not in original condition including but not limited to having been washed, altered, having odour (cigarette, perfume, deodorant, pets, food, etc.), having stain, or incomplete will not be refunded. Returns not sent back within 14 days of receipt may not be accepted but if accepted will only receive a store credit. Late returns may be subject to a restocking fee.
Return to: Dress911
#1- 30 Pacific Crt.
London, ON N5V 3K4
Canada
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Canadian Customers - Exchanges
  1. You may only exchange for a new size on the same dress, not a different dress.
  2. On the website, checkout with the new size dress that you require. On the Billing Page under Shipping Credit: Code: type in EXCHANGE. You will receive $5 + tax credit for free Economy shipping on the order.
  3. Follow the instructions under ‘Canadian Customers - Refunds’ to send back the item(s) that you are exchanging.
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USA Customers - Refunds
  1. Circle on your invoice the item(s) that you are returning. Send the unworn/unaltered item(s) to us back within 14 days (meaning get it to the post office within 14 days after you received your order, it doesn't matter how long it takes for the dress to be delivered back to us).
  2. USA customers must return items via United States Postal Service(USPS), or may incur service fees that will be deducted from the refunded amount. We do not refund shipping costs. Refunds are processed the day we receive them. When packaging the items you are returning, please place items in original or appropriate packaging and seal the box or envelope securely.
  3. Exceptions: Jewellery and leggings cannot be returned.Items returned that are not in original condition including but not limited to having been washed, altered, having odour (cigarette, perfume, deodorant, pets, food, etc.), having stain, or incomplete will not be refunded. Returns not sent back within 14 days of receipt may not be accepted but if accepted will only receive a store credit.
Return to: Dress911
#1- 30 Pacific Crt.
London, ON N5V 3K4
Canada
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USA Customers - Exchanges
  1. You may only exchange for a new size on the same dress. On the website, checkout with the new size dress that you require. On the Billing Page under Shipping Credit: Code: type in EXCHANGEUSA. You will receive free shipping on the order.
  2. Follow the instructions under ‘USA Customers - Refunds’ to send back the item(s) that you are exchanging.
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International Customers - Refunds
  1. Circle on your invoice the item(s) that you are returning.
  2. Send the unworn/unaltered item(s) to us back within 14 days (meaning get it to the post office within 14 days after you received your order, it doesn't matter how long it takes for the dress to be delivered back to us). When packaging the items you are returning, please place items in original or appropriate packaging and seal the box or envelope securely. Ship back using your country's national postal delivery service. Returning items by courier may result in extra courier fees or customs duties that will be deducted from your refund.
  3. Exceptions: Jewellery and leggings cannot be returned. Items returned that are not in original condition including but not limited to having been washed, altered, having odour (cigarette, perfume, deodorant, pets, food, etc.), having stain, or incomplete will not be refunded. Returns not sent back within 14 days of receipt may not be accepted but if accepted will only receive a store credit.
Return to: Dress911
#1- 30 Pacific Crt.
London, ON N5V 3K4
Canada
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International Customers - Exchanges

Sorry, we don't not accept international exchanges at this time.

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