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Returns & Exchanges


Sometimes things don't work out as expected when ordering online; we've all been through it at one time or another. Our highest concern is that you're happy with your purchase, if not, return it.
We promise to do our best to keep you happy and looking good!

Canadian Customers - Refunds
  1. Circle on your invoice the item(s) that you are returning. Check whether you prefer a refund or store credit. Credits never expire.
  2. Send the unworn/unaltered item(s) to us back within 14 days (meaning get into the mail within 14 days after Canada Post has delivered it. It doesn't matter how long it takes for the dress to be delivered back to us). Simply attach our Prepaid Return Shipping Label (free to use) that we provided to your box or envelope and drop it off at any Canada Post mailbox or postal outlet. We do not refund the original shipping charge to send your package to you. Remember to write down the return tracking number for your own records. You can also use your own shipping method to return the item(s) but only at your own expense. Refunds are processed within five business days of receipt. When packaging the items you are returning, please place items in original or appropriate packaging and seal the box or envelope securely.
  3. Exceptions: Dresses marked as prom on your invoice must be returned within 7 days. Jewellery and leggings cannot be returned. Items returned that are not in original condition including but not limited to having been washed, altered, having odour (cigarette, perfume, deodorant, pets, food, etc.), having stain, or incomplete will not be refunded. Returns not sent back within 14 days of receipt may not be accepted but if accepted will only receive a store credit. Late returns may be subject to a restocking fee.
Return to: Dress911
#18A-1116 Dearness Dr.
London, ON N6E 1N9
Canada
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Canadian Customers - Exchanges
  1. You may only exchange for a new size on the same dress, not a different dress.
  2. On the website, checkout with the new size dress that you require. On the Billing Page under Shipping Credit: Code: type in EXCHANGE. You will receive $5 + tax credit for free Economy shipping on the order.
  3. Follow the instructions under ‘Canadian Customers - Refunds’ to send back the item(s) that you are exchanging.
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USA Customers - Refunds
  1. Circle on your invoice the item(s) that you are returning. Send the unworn/unaltered item(s) to us back within 14 days (meaning get it to the post office within 14 days after you received your order, it doesn't matter how long it takes for the dress to be delivered back to us).
  2. USA customers must return items via United States Postal Service(USPS), or may incur service fees that will be deducted from the refunded amount. We do not refund shipping costs. Refunds are processed the day we receive them. When packaging the items you are returning, please place items in original or appropriate packaging and seal the box or envelope securely.
  3. Exceptions: Dresses marked as prom on your invoice must be returned within 7 days. Jewellery and leggings cannot be returned. Items returned that are not in original condition including but not limited to having been washed, altered, having odour (cigarette, perfume, deodorant, pets, food, etc.), having stain, or incomplete will not be refunded. Returns not sent back within 14 days of receipt may not be accepted but if accepted will only receive a store credit.
Return to: Dress911
#18A-1116 Dearness Dr.
London, ON N6E 1N9
Canada
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USA Customers - Exchanges
  1. You may only exchange for a new size on the same dress. On the website, checkout with the new size dress that you require. On the Billing Page under Shipping Credit: Code: type in EXCHANGEUSA. You will receive free shipping on the order.
  2. Follow the instructions under ‘USA Customers - Refunds’ to send back the item(s) that you are exchanging.
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International Customers - Refunds
  1. Circle on your invoice the item(s) that you are returning.
  2. Send the unworn/unaltered item(s) to us back within 14 days (meaning get it to the post office within 14 days after you received your order, it doesn't matter how long it takes for the dress to be delivered back to us). When packaging the items you are returning, please place items in original or appropriate packaging and seal the box or envelope securely. Ship back using your country's national postal delivery service. Returning items by courier may result in extra courier fees or customs duties that will be deducted from your refund.
  3. Exceptions: Jewellery and leggings cannot be returned. Items returned that are not in original condition including but not limited to having been washed, altered, having odour (cigarette, perfume, deodorant, pets, food, etc.), having stain, or incomplete will not be refunded. Returns not sent back within 14 days of receipt may not be accepted but if accepted will only receive a store credit.
Return to: Dress911
#18A-1116 Dearness Dr.
London, ON N6E 1N9
Canada
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International Customers - Exchanges

Sorry, we don't not accept international exchanges at this time.

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In-store Customers - Refunds
  1. All returns/exchanges must be made within 14 days of purchase and must be accompanied with the receipt. No exceptions. Items returned within 7 days will be eligible for a refund. Items returned after 7 days but within 14 days will be eligible for a store credit. We do not accept returns after 14 days.
  2. Items must be returned unworn, undamaged, unworn, unwashed, unaltered and without any stains, including makeup, or odour from food, pets, cigarette, perfume, deodorant, etc.
  3. Please check items before purchasing. We do not accept returns of items that have been damaged or improperly cared for by customers.
  4. Jewelry and accessories (leggings, socks, scarves, gloves, headband, etc.) are Final Sale
  5. All Home & Gift items are final sale.
  6. In-store purchases of items that are 50% off or more and items with a tag that reads XUB are final sale.
  7. In-store purcahses that are eligable for refund will be completed as follows:
    1. Cash and debit purchases will be refunded in cash. Note: for security reasons, we only carry a small amount of cash on premises. If you are planning on returning goods of $250 or more and they were not purchased with a credit card, please contact us at least one day prior and let us know when you will be returning the items so we can ensure that funds will be on hand to complete your return. Otherwise, we may not have funds available to complete your refund.
    2. Credit card purchases will be refunded to the credit card used to purchase the items. If the original credit card is not available then you will be issued a store credit. For fraud prevention, we do not offer cash refunds to purchases made with a credit card.
  8. Items purchased online and picked up in-store fall under the in-store return policy and are eligible for refund within 7 days of purcahse (as indicated on your order confirmation) or store credit within 14 days of purchase.  So please come in quickly after placing your order or you may not be eligible for a refund and/or store credit should the item not fit or otherwise meet your expectations.
  9. Items ordered online and shipped to you can be returned for a refund in-store within 14 days of delivery by Canada Post and are subject to the same aforementionned conditions and restrictions.
Return to: Dress911
#18A-1116 Dearness Dr.
London, ON N6E 1N9
Canada
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In-store Customers - Exchanges
  1. Returnable items may be returned within 14 days for exchange.

 

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