Returns


Sometimes things don't work out as expected when ordering online; we've all been through it at one time or another. Our highest concern is that you're happy with your purchase, if not, return it.
We promise to do our best to keep you happy and looking good!

 

Canadian Customers - Refunds - CLICK HERE TO PRINT RETURN LABEL
  • Circle on your original invoice the item(s) that you are returning. Check whether you prefer a refund or store credit. Store credits never expire
  • Send the unworn/unaltered item(s) back to us for refund within 14 days of delivery to your shipping address or the postal outlet (meaning get it into the mail within 14 days after Canada Post has delivered it to your shipping address or it has been made available for pick up. It doesn't matter how long it takes for the item(s) to be delivered back to us).
  • Simply attach our Prepaid Return Shipping Label or use your own shipping service.
    • If you keep at least one item from your order our prepaid label is free to use.
    • If you return all items from your order and use our prepaid label we will deduct $10+ tax from your refund.
    • Drop it off at any Canada Post outlet. We do not refund the original shipping charge to send your package to you. Remember to write down the return tracking number for your own records. Refunds may take up to 30 days to appear in your account.
  • Exceptions: Final sale items cannot be returned. Gift cards cannot be returned. Items with tags removed cannot be returned. Items returned that are not in original condition including but not limited to having been washed, altered, having odour (cigarette, perfume, deodorant, pets, food, etc.), having stains, incomplete, or otherwise not in the same condition in which they were shipped out, will not be accepted.
Return to: Dress911
 #4 - 600 Newbold St..
 London, ON N6E 2T6
Canada
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Canadian Customers - Exchanges
  1. You may only exchange for a new size on the same dress, not a different dress. You have 2 options to do an exchange...
  2. You can send back the item and leave a note for the new size you require. When we receive the return we will ship the new size.
  3. Checkout with the new size dress that you require within 14 days. Leave an order note that the order is for an exchange. We will refund the shipping on the new order.
  4. Follow the instructions under ‘Canadian Customers - Refunds’ to send back the item(s) within 14 days that you are exchanging.
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In-store Customers - Refunds
  1. All returns/exchanges must be made within 14 days of purchase and must be accompanied with the receipt.   
  2. Items must be returned unworn, undamaged, unworn, unwashed, unaltered and without any stains, including makeup, or odour from food, pets, cigarette, perfume, deodorant, etc. Items with tags removed cannot be returned.
  3. Please check items before purchasing. We do not accept returns of items that have been damaged or improperly cared for by customers.
  4. Petticoats/crinolines are Final Sale
  5. In-store purchases of sale items are final sale.
  6. Returnable items ordered online and shipped to you can be returned for a refund in-store within 14 days of delivery by Canada Post.
Return to: Dress911
 #4 - 600 Newbold St.
 London, ON N6E 2T6
Canada
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In-store Customers - Exchanges
  1. Returnable items may be returned within 14 days for exchange.

 
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