Returns & Exchanges

Sometimes things don't work out as expected when ordering online; we've all been through it at one time or another. Our highest concern is that you're happy with your purchase, if not, return it.
We promise to do our best to keep you happy and looking good!

Canadian Customers - Refunds - CLICK HERE TO PRINT RETURN LABEL
  1. Circle on your original invoice the item(s) that you are returning. Check whether you prefer a refund or store credit. Store credits never expire. If you don't select any option a store credit will be applied.
  2. Send the unworn/unaltered item(s) to us back for refund within 14 days of delivery to your shipping address or the postal outlet (meaning get it into the mail within 14 days after Canada Post has delivered it to your shipping address or it has been made available for pick up. It doesn't matter how long it takes for the item(s) to be delivered back to us).
  3. Simply attach our Prepaid Return Shipping Label (free to use - one per order up to two items- if sent back within our return time period*) and drop it off at any Canada Post mailbox or postal outlet. We do not refund the original shipping charge to send your package to you. Remember to write down the return tracking number for your own records. You can also use your own shipping method to return the item(s) but only at your own expense. Refunds may take up to 30 days to appear in your account.
  4. Exceptions: If returning three (3) or more items we do not offer free return shipping. You can still use our pre-paid label but we will deduct a return shipping fee of $8+tax for returns from Ontario and Quebec; $10+tax for returns from the rest of Canada. Or, you can use your own shipping method to ship back the items. Final sale items cannot be returned. Gift cards cannot be returned. Items with tags removed cannot be returned. Items returned that are not in original condition including but not limited to having been washed, altered, having odour (cigarette, perfume, deodorant, pets, food, etc.), having stains, incomplete, or otherwise not in the same condition in which they were shipped out, will not be accepted.
Return to: Dress911
#4 - 600 Newbold St..
London, ON N6E 2T6
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Canadian Customers - Exchanges
  1. You may only exchange for a new size on the same dress, not a different dress. You have 2 options to do an exchange...
  2. You can send back the item and leave a note for the new size you require. When we receive the return we will ship the new size.
  3. Checkout with the new size dress that you require within 14 days. Leave an order note that the order is for an exchange. We will refund the shipping on the new order.
  4. Follow the instructions under ‘Canadian Customers - Refunds’ to send back the item(s) within 15 days that you are exchanging.
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In-store Customers - Refunds
  1. All returns/exchanges must be made within 14 days of purchase and must be accompanied with the receipt.   
  2. Items must be returned unworn, undamaged, unworn, unwashed, unaltered and without any stains, including makeup, or odour from food, pets, cigarette, perfume, deodorant, etc. Items with tags removed cannot be returned.
  3. Please check items before purchasing. We do not accept returns of items that have been damaged or improperly cared for by customers.
  4. Petticoats/crinolines, jewelry, and accessories (leggings, socks, scarves, gloves, headband, etc.) are Final Sale
  5. All Home & Gift items are final sale.
  6. In-store purchases of sale items are final sale. And itmes with a tag that reads XUB are final sale.
  7. Items purchased online and picked up in-store fall under the in-store return policy and are eligible for refund within 14 days of purchase (as indicated on your order confirmation). So please come in quickly after placing your order or you may not be eligible for a refund and/or store credit should the item not fit or otherwise meet your expectations. Any request to cancel/refund an order without coming into the store will only be eligible for a store credit.
  8. Items ordered online and shipped to you can be returned for a refund in-store within 14 days of delivery by Canada Post and are subject to the same aforementioned conditions and restrictions.
Return to: Dress911
#4 - 600 Newbold St.
London, ON N6E 2T6
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In-store Customers - Exchanges
  1. Returnable items may be returned within 14 days for exchange.

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